The Premier Stoke T Shirt Company
Frequently Asked Questions (and answers!)
The full stoketshirts.co.uk Terms and Conditions can be found here.
stoketshirts.co.uk's Security Policy is located here.
We use Starworld brand for our t-shirts products. Starworld guarantees that their production processes are ethical both in terms of the labour used to produce them and the environmental impact of production. All clothing produced by them is both Oko-Tex certified and WRAP-accredited.
You can find out more about Oko-Tex and WRAP standards here and here
OUR ETHICAL POLICY STATEMENT
(Our manufacturer) recognizes its responsibilities to its workers for the conditions under which it manufactures its products. By operating their own production plants, they guarantee that our clothing products are manufactured to the highest environmental and ethical standards. Our clothing complies with the Oeko-Tex 100 standard and all garments are manufactured by trained personnel, operating under fair, safe and well paid working conditions.
EMPLOYMENT IS FREELY CHOSEN
CHILD LABOUR IS NEVER USED
FREEDOM OF ASSOCIATION
On the size guide page (here), we have the various chest sizes/dimensions of the products. This also includes heights and widths when laid flat.
The standard reply to this question is to "allow a maximum of 28 days for delivery" however in virtually all cases orders within the UK should arrive within a week of ordering.
We aim to dispatch all t-shirts within two working days of receiving your order (please note that if you order by post it can take several days for your order to reach us) although unforeseen circumstances, such as items being out of stock at the supplier, can occasionally delay dispatch.
All orders sent within the UK are sent by Royal Mail and should therefore arrive within three working days of dispatch (you will receive an email to let you know when your order has been sent).
Orders abroad will be sent by airmail and will take a bit longer to arrive than those to the UK. Orders to Western Europe should take around three working days from dispatch, Eastern Europe will take around four working days and outside Europe about five working days. Please note that there delivery times are a guide and cannot be guaranteed.
We have tried to set-up a fair system of charging for postage and packing. The total cost of postage and packing will depend on where the order is being sent. We have tried to keep it simple and will be charging only £1.20 per order for postage and packing within the UK. Orders sent abroad will incur higher charges.
Our rates are as follows:-
European Union (excluding countries below), Switzerland, Norway:
Cyprus, Czech Republic, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Slovakia, Slovenia:
USA, Canada, Australia, New Zealand:
Brazil, Russia, Hong Kong, Turkey, South Korea, South Africa, Singapore, Malaysia, Japan, Israel:
We will put a link on the basket page which gives details of the current postal charges for your basket to anywhere in the world
Please note, that there are a small number of countries (Cyprus, Czech Republic, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Slovakia, Slovenia, Brazil, Russia, Hong Kong, Turkey, South Korea, South Africa, Singapore, Malaysia, Japan and Israel) where we will only send via International Signed-For at an additional surcharge of £4.99. This is due to a large number of orders failing to arrive at these destinations.
Depending on the time of year, we will occasionally offer the option of next day dispatch and special delivery on your order for the cost of an additional £4.99. You can select this option on the screen where you complete your address.
The rapid delivery option will mean that your order will be dispatched on the next working day (for example, if you ordered on a Monday the order would be sent out on the Tuesday). Within the UK the order will be sent via special delivery, meaning that it will be with you the next day after dispatch. We will send orders outside the UK by international signed-for where available, but unfortunately we cannot guarantee delivery times.
In the event of us not being able to send your order within the timescale (such as if an item is out of stock) we will refund you the special delivery fee.
Please click here to view the instructions for using the catalogue and ordering t-shirts.
If you receive a shirt but decide that it is either too large or too small we will be happy to exchange it for the correct size. Simply send it back to us at the address below unworn and unwashed. Please make sure that you also complete and return the returns form that is enclosed with you order detailing your name, address and correct size.
If you have lost your returns form, you may download a new one here.
The address for all returns is:
26 Queen Street
Stoke - on - Trent
We are so confident that you will be happy with the quality of your shirts that we offer a 100% money-back, no quibble returns policy. All that we ask is that the shirt is returned unworn and unwashed, and that you specify why you are unhappy with the goods on the returns form that is included with all orders.
If you have lost your returns form, you may XXXX download a new one.XXXX
For full details of our returns policy, please read our Terms and Conditions.
For security reasons all our credit and debit card processing is done by RBS WorldPay - a specialist company that handles thousands of such transactions every day. Therefore, we never actually see your details - all we get is confirmation when your order has been successful.
If your card is declined and you are not sure why then you can contact RBS WorldPay on firstname.lastname@example.org detailing the message you got and they should be able to explain the problem.
Yes. We find that the sizes that we stock (small, medium, large, extra-large, XXL and 3XL for men, S-XL for women, plus ages 1-12 for kids) are by far the most commonly requested ones, but if you want a larger or smaller size this is usually no problem. We will usually be able to source you a shirt in any size, but we cannot guarantee all sizes being available in all colours. It is therefore important that you email us before placing your order and we will advise you whether your request will be possible.
Please note that as we do not always stock these other sizes you should allow a few additional days for delivery.
If you do have a special request we'll do everything that we can to fulfil it for you so please email us to arrange it.
Please note that as we do not stock all colours of t-shirt some of these one-off orders will take a bit longer than usual to deliver.
The meaning of life is Stoke City Football Club.
We have set-up a mailing list in order to keep people up-to-date with new designs and products. Simply enter your email address
on this page and we will send you mails whenever we bring new stuff out.
We will not disclose your email address to anyone else and you can unsubscribe from the list at any time
In order to keep costs down (such as not having to man a telephone line or maintain a storefront) we operate entirely on-line
and via mail order. You can contact us via the addresses on this page.
If you have an idea for a design which you think that we should produce, or if you have a special "one off" request we will do
everything that we can to do it. Please feel free to email us at email@example.com to discuss designs.